Whether you're new to DSL or a seasoned power user, we'd like
you to be as informed as possible about our service and the technology
behind it. We've provided answers to frequently asked questions
about DSL and technical ADSL issues.
is an "instantly available" Connection?
Our DSL enables you
to establish a dedicated connection between your computer in
your home or business location and our partners Networks. This
connection can be established with a simple click of the mouse
and only takes 1-2 seconds - so there's no more waiting while
your computer dials into the network.
an "instantly available" connection secure?
"Instantly available" DSL connections can be connected
and disconnected at the simple click of a mouse - so this makes
it easy to take your computer off the Internet so hackers won't
be able to find you. Additionally, Basic DSL uses a dynamic
IP address, which means every time you log onto the Internet,
you get a new "identity" on the network. That makes
it harder for hackers to find you on the Internet - and it improves
is not available in my area right now, how can I find out when
it will be offered?
Our partners have already begun a massive DSL network upgrade
throughout their regions, and some areas have not been fully
upgraded for DSL. When a deployment schedule is finalized, we
will make the appropriate announcements about those cities and
place the schedule online.
all customers qualify for DSL service?
In addition to having DSL available in their central office,
customers must be less than 12,000 to 17,500 feet from their
central office or live in a neighborhood where a DSL Gateway
has been installed. Please note that the measurement from the
central office to the customer premise is the length of the
telephone line facility, not street miles or air miles. Additionally,
they must have a telephone line qualified to carry the DSL signal.
customers within 3 miles of a DSL-equipped central office (or
who reside in a neighborhood where a DSL Gateway has been installed)
will qualify for DSL service, due to existing conditions of
the telephone line. Examples of limiting conditions are bridge
taps and load coils, which are used as part of the telephone
company infrastructure to provide better voice service. These
devices interfere with the DSL signal. When a customer's line
has these conditions, the line is not qualified to carry the
DSL signal. Historically, approximately 60 - 65% of customers
out of each central office will qualify for the service.
do I need DSL if I currently have ISDN?
DSL is even faster than ISDN. And DSL sends data and voice over
the same line so you talk on the phone while you connect to
already have Internet access. If I order the promotion will
I have to change my email address?
If you already have dial-up Internet access with us, then you'll
be able to keep your current email address and use it with your
DSL connection. However, if you have dial-up Internet access
with another provider, then you will need to establish a new
email address with us.
I run dedicated servers with DSL?
Yes, as long as you have a static IP address on your DSL service.
The best part of DSL is that the larger bandwidth enables you
to have an always on connection to the Internet. This means
that you can run anything from mail servers to FTP sites from
I have my own website?
Yes, you can run a website if you buy DSL with a static IP address.
With the dedicated connection that DSL offers, you will be able
to run a website 24 hours a day.
is a dynamic IP address?
IP stands for "Internet Protocol." An IP address enables
a computer to be identified on the Internet while the user is
on-line. A dynamic IP address is one that is temporarily assigned
to a user from a pool of IP addresses from a centrally administered
server. The user has a different IP address each time s/he logs
onto the Internet.
is a static IP address?
This is an IP address that is the same every time a user logs
on to the Internet. So it enables a user to "host"
a website or some other type of server connection (for example,
an email server), since other Internet users will always know
the identity of the hosting computer and will be able to connect
does DSL work on my existing phone line?
DSL is really a feature added to your existing phone line. The
function of the DSL splitter is to handle the voice calls and
route the data off separately to your computer.
my Macintosh computer compatible with DSL?
do I network two PC's together on a DSL line?
We recommend that you contact a LAN consultant to help with
this set-up for your small business or home. Our technical support
center does not have the expertise and cannot assist you with
are DSL Gateways?
DSL Gateways are made up of DSL network equipment, housed in
specialized buildings, that enable residential and business
customers to receive DSL service who previously had been located
too far from their central switching office to get the service.
In effect, they act as miniature central offices that are able
to deliver DSL service beyond the standard 12,000 to 17,500
foot limit of a traditional central office. With the deployment
of DSL Gateways in many neighborhoods, many more residential
and business customers will be able to subscribe to DSL service
in the near future.
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