a world class network that continues to expand and improve.
Over $2 billion were invested in the network just last year.
Currently, the California network alone includes:
Frame Relay switches
SONET rings, 5,672 SONET terminals, 4,008
asynchronous terminals and 495 Central Offices equipped
data network reliability record (for the month of August)
and a 99.8% voice network reliability record.
has been recognized nationally for its network. In a recent
Data Communications user's survey, SBC was identified
top Regional Bell Operating Company (RBOC) for Frame Relay
top Frame Relay provider for reliability, and
second best overall Frame Relay provider (behind AT&T
its network, Pacific Bell provides voice, data and video services
to approximately one million business customers in California
- not to mention over 8.2 million residential households.
recently named the world's most admired telecommunications company
for the third year in a row by Fortune magazine.
private sector Frame Relay network:
over 7,000 business customers with 99.98% reliability
full redundancy through alternate paths for routing traffic,
a "mean time to repair" of less than 6 hours (as
of August) (note: nearly 80% of trouble tickets reported and
cleared were due to customer-related issues such as CPE not
Pacific Bell did recently experience some intermittent problems
with the Frame Relay service provided to the State of California,
an action plan has been implemented to address the issues and
to help prevent future incidences.
addition, SBC has Network Operations Centers that proactively
monitor and control the entire network 24 hours a day, 7 days
a week. This includes disaster prevention and recovery along
with earthquake monitoring.
Experience Beyond Voice
is a preeminent provider of voice products and services and
has worked hard to build a similar reputation in the data arena.
The company's infrastructure enables SBC to provide a wide range
of data access and transport services such as SONET, Frame Relay
addition, Internet backbone traffic exchange service is provided
to top-tier ISPs via SBC Network Access Points (NAPs). The result
is that SBC has experience and a strong track record in handling
the most demanding network application (IP traffic over ATM
in the middle of the Internet backbone) and working with the
most sophisticated and demanding customers (ISPs and IXCs).